Support Search - Shipwire

Shipping Options

As a merchant, you only need to worry about Ground, 2 Day, and 1 Day service, and set your online store accordingly. We take care of everything else.

On this page Why is my tracking number not working? The customer is refusing to pay for the customs fees. What do I do? My order has been lost. What can I do? My order arrived damaged. What can I do? How do I deal with an invalid destination address? My order was returned, but…

Choosing a carrier

In the U.S., there are two types of carrier services: trackable and delivery confirmation. Trackable services, such as FedEx, UPS and the US Postal Service’s Express service, all include door-to-door tracking. Typically a trackable service costs more than a “delivery confirmation” service, such as the US Postal Service’s Priority and First Class package services. These…

Ship to customers overview

This section covers all of the documentation that relates to shipping orders to customers with Shipwire – whether you are using Shipwire fulfillment or Shipwire Anywhere. It includes articles on Shipwire’s Shipping Options and International Shipping and the Commercial Invoice. You will also find guides on Choosing a Carrier for your shipping, including instructions on…

Shipwire freight service

Let us handle the booking, pickup and delivery of your pallets and containers.

Kickstarter fulfillment services & order shipping

Congratulations on your Kickstarter success! Kickstarter provides a great Creator Handbook with a section on fulfillment to help familiarize you with shipping. Once you understand the basics, Shipwire can help you put it all into action. Shipwire has fulfilled many Kickstarter rewards and has helped project owners turn their Kickstarter successes into ongoing businesses. We’d…

Flash sales fulfillment best practices

Flash Sales sites are proliferating and have a growing importance to brands seeking broad market exposure. There are a lot of consistent considerations whether you sell on Gilt, Fab, Groupon, Clymb or any one of the hundreds of global flash sales sites.

Integrating marketplaces

Shipwire lets you easily integrate eBay and Amazon, making your stored products available to customers on these two popular marketplaces and exposing them to a larger audience. Select from the two guides to help you integrate your Shipwire-stored products to the marketplaces of your choice. Integrating eBay See the eBay integration guide for Shipwire. …

Fulfillment for Amazon sales

Support series: Fulfilling Amazon sales with Shipwire Connect to Shipwire: Amazon SP Guide: Fulfillment for Amazon sales (This page) About Fulfilling on-Amazon sales with Shipwire is a smart move for modern product brands. Below, you’ll find an overview of how to use Shipwire for your multichannel sales, including sales made on the Amazon marketplace.…

Distribute your product overview

This section covers all of the documentation that relates to distributing your product to other businesses. You can learn about integrating your distribution with marketplaces such as eBay Auctions and Amazon Order Fulfillment. With Shipwire, you can distribute via Using a 3rd Party Carrier as well as using Shipping In Bulk for B2B & wholesale.…

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