Reverse Logistics and Returns Management
A strong returns management solution is a competitive advantage
Returns and reverse logistics are critical elements of ecommerce. A clear, well-executed returns policy and process increases shopping cart conversions and will extend your customer lifetime value (CLV). Use Shipwire to master product returns, win sales and gain loyal customers.
Returns management
When it comes to managing returns, it’s important to be flexible. There are many reasons returns occur and a strong reverse logistics process requires identifying the reason for a given return and organizing processes and return routing accordingly. Shipwire can handle complex returns from marketplace sales, direct-to-consumer ecommerce, retail sales and wholesale orders.
Why Shipwire?
Offer customers prepaid shipping labels that don’t incur charges until used. Access affordable returns that use the most optimal routes and ship faster.
Process returns, applying quality control measures to relabel and repackage orders. Use Shipwire to manage shipping, inventory tracking, inspection and more.
Accept returns from domestic and international buyers — logistics hubs in strategic locations make it easy! Support, process and optimize returns efficiently using Shipwire’s network.
Recover margins and reduce waste by leveraging value added services to revitalize returned items so they can be returned to inventory. Shipwire supports product inspection, inserts, custom packaging, kitting and other services to refresh damaged returns.
See the results
With explosive growth in online shopping — greatly accelerated by the COVID-19 pandemic — shoppers expect simple, smooth returns and consider this to be a top priority in an online purchasing decision. In order to provide brands and retailers the best returns experience for their customers, Shipwire has teamed up with Happy Returns.
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